Job Type:
Full Time
Location:
Singapore
Why Principle?
Principle is a global brand and implementation consultancy with 22 offices and operations in more than 70 countries. Founded in 1987 in the UK, we work with many of the world’s leading companies to ensure that their brands are brought to life in any environment – from retail stores to pop-up brand experiences to corporate offices and production facilities. We work with clients in a range of industries and our priority sectors include automotive, financial services, retail, telecommunications and other large global corporates.
Purpose of the Role
Provides project management for assigned accounts
Key Responsibilities & Accountabilities:
• Coordinates with Business Development and Senior Management to understand customer needs related to the project including quality, schedule and commitments to the
customer, and financial cost management
• Coordinates efforts with teams in global teams and customer to ensure successful site completion.
• Develops and implements a detailed plan to achieve project objectives and ensure excellent service to the customer.
• Participates in customer meetings and reviews concerning project plans and progress.
• Maintains an acute awareness of all aspects of the project. Reports on project status on a daily basis.
• Coordinates products and services to ensure that necessary sourcing and procurement activities are completed timely to support the project timeline
• Proactively anticipates and resolves potential problems. Troubleshoots and resolves issues that may arise during the project execution.
• Coordinates with other project team members and outside resources to ensure project objectives are achieved (includes Sales, Design, Finance, Principle 360 Partners (product and installation), engineering, construction site managers, etc.).
• Manages all daily aspects of their assigned projects remotely or in-office management, dependent on travel requirement at the time.
• Provides financial management of the account:
• Develops estimates, budgets, customer quotes and forecasts.
• Manages and tracks project costs to ensure budgets and forecasts are achieved or exceeded.
• Responsible for timely billing and provides information required for billing.
• Identifies future opportunities and helps achieve additional sales volume with the account.
• Provides support on other assignments and projects as required
Knowledge, Skills & Attributes - Essential:
• BS in business, international business, engineering or a construction-related field, or equivalent work experience in interior fit-out, construction or signage-related project management.
• More than 4 years professional work experience in a relevant field (project management in construction or fit-out preferred).
• Knowledgeable of customer service and installation processes or experience in the following: forecasts, quotes, orders, installation, and billing.
• Strong project management skills (planning, organising, monitoring, follow-up). Must be very effective in anticipating and resolving problems before they occur.
• Strong knowledge and skills in field activities and installation management.
• Working knowledge of economics of profitable account management.
• Basic understanding of customer service role/duties and tools; proficient in basic project management; effective in troubleshooting and resolving more complex installation
problems and procedural issues.
• Strong communication skills, particularly when interfacing with customers. Must also have skills in coordinating with the many internal organisations that play a part in meeting
the customer’s needs.
• Requires exceptional interpersonal and project management skills.
• Ability to learn new and varied assignments.
• Ability to effectively handle non-routine subcontractor issues and communications.
• Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision.
• Must have personal computer skills (preferably Apple Mac, Word, Excel, Outlook, etc.).
• Business maturity/acumen, confidence, and a high degree of personal motivation and energy (pro-active).
• Must provide strong written and oral communications, problem solving, and team skills. Chinese language is a plus.
• Must be able to travel frequently within Southeast Asia