Why Principle?

Principle is a global brand and implementation consultancy with 22 offices and operations in more than 70 countries.  Founded in 1987 in the UK, we work with many of the world’s leading companies to ensure that their brands are brought to life in any environment – from retail stores to pop-up brand experiences to corporate offices and production facilities.  We work with clients in a range of industries and our priority sectors include automotive, financial services, retail, telecommunications and other large global corporates.

Principle has four divisions:

• Principle Intelligence – Our brand and business consultancy that sets strategic direction and develops platforms for growth
• Principle Creative – Our creative studio that crafts powerful brand identities and experiences across every channel
• Principle Management Office (PMO) – Our programme management office that drives brand transformation, efficiently and effectively
• Principle Implementation – Our implementation practice that executes sustainable brand change at speed and scale

Purpose of the Role

Provides project management for assigned accounts. 

Key Responsibilities & Accountabilities:

Coordinates with Sales to understand customer needs related to the project including:

• Quality
• Schedule and our commitments to the customer
• Financial Cost Management

Coordinates efforts with Team Manager and customer to ensure successful site completion:

• Develops and implements a detailed plan to achieve project objectives and ensure excellent service to the customer.
• Participates in customer weekly meetings and reviews concerning project plans and progress.
• Maintains an acute awareness of all aspects of the project. Reports on project status via required PMR on a daily basis.
• Coordinates products and services to ensure that necessary sourcing and procurement activities are completed timely to support the project timeline
• Proactively anticipates and resolves potential problems. Troubleshoots and resolves issues that may arise during the project execution.
• Coordinates with other project team members and outside resources to ensure project objectives are achieved (includes Sales, Art, Finance, Principle 360 Partners (product and installation), engineering, construction site managers, etc.).
• Manages all daily aspects of their assigned projects remotely (via VPN) or in-office management, dependent on travel requirement at the time.

Provides financial management of the account:

• Monthly forecasting
• Develops estimates, budgets, customer quotes and forecasts.
• Reviews and approves expenses.
• Manages and tracks project costs to ensure budgets and forecasts are achieved or exceeded.
• Manages inventory at minimum levels.
• Responsible for timely billing and provides information required for billing.
• Resolves billing disputes to maximize cash flow. Assists with cash collections as required.

Identifies future opportunities and helps achieve additional sales volume with the account.

Provides support on other assignments and projects as required.

Knowledge, Skills & Attributes - Essential:

• BS in business, international business, engineering or a construction-related field, or equivalent work experience in construction-related project management or other people/asset management.
• 2-4 years professional work experience in managing people or assets (construction-related purchasing or project management preferred).
• Knowledgeable of customer service and installation processes or experience in the following: forecasts, quotes, orders, installation, and billing.
• Strong project management skills (planning, organizing, monitoring, follow-up). Must be very effective in anticipating and resolving problems before they occur.
• Strong knowledge and skills in field activities and installation management.
• Working knowledge of economics of profitable account management.
• Basic understanding of customer service role/duties and tools; proficient in basic project management; effective in troubleshooting and resolving more complex installation problems and procedural issues.
• Strong communication skills, particularly when interfacing with customers. Must also have skills in coordinating with the many internal organizations that play a part in meeting the customer’s needs.
• Requires exceptional interpersonal and project management skills.
• Ability to learn new and varied assignments.
• Ability to effectively handle non-routine subcontractor issues and communications.
• Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision.
• Must have personal computer skills (preferably Microsoft Windows, Word, Excel, Outlook, and Schedule+ or similar packages).
• Strong skills in utilizing (or aptitude to learn) SAP/Maringo or a similar business system (such as M-files, PMR Reporting).
• Demonstrated customer service orientation; previous experience in customer service would be extremely helpful, ideally in a manufacturing business.
• Business maturity/acumen, confidence, and a high degree of personal motivation and energy (pro-active).
• Must provide strong leadership, written and oral communications, problem solving, and team skills.